FAQ
Frequently Asked Questions
Please see below for some frequently asked questions.
We are currently 7-10 business days processing time.
We are happy to provide free shipping on all orders. We utilize reliable shipping services, primarily USPS. We ship from Albuquerque, NM, which is 3 transit days to Harker Heights.
If you find it necessary to cancel your order, we are happy to assist you with that. Additionally, you have the option to return any unused and unwashed items for a full refund. Please note that we cannot offer refunds for items that have been worn and laundered. When initiating a return, the customer is responsible for the return shipping cost (we recommend obtaining tracking,) It is important to contact us beforehand so that we can anticipate your return and provide further assistance.
Please contact us by email or phone. We are ready to help solve the issue. We quality check every item that leaves the shop, but sometimes things do get by. We are happy to replace any damaged or misprinted items.
To keep you informed about your order, an email will be automatically generated once it is complete. This completed email will include a tracking number for your convenience. Please note that occasionally our emails may land in your spam folder, so we kindly ask you to check there as well. If you have created an account, you can also access all relevant information there.